Your travel insurance policy from our provided insurance will cover you against COVID-19, regardless of your location.
If you find yourself unable to return home due to COVID-19 outbreaks and have an existing travel insurance policy from our provided insurance, please reach out to your consultant or contact us to renew your policy. Ensure you act promptly as failing to renew in time may leave you uninsured for subsequent incidents abroad.
If your policy lapses, our provided insurance can issue a new policy. However, please note there’s a 72-hour waiting period before the new policy becomes effective.
Our provided insurance covers medical hospitalization due to COVID-19, as specified in the Schedule of Benefits. Please note that this coverage commences 72 hours post-arrival at your destination and is limited to a maximum of 10 days, specifically for COVID-19-related complications.
Any negative diagnostic test results related to COVID-19 will not be covered under this insurance policy.
Should you require hospitalization due to COVID-19, our provided insurance will cover necessary evacuation or repatriation to your country of residence, up to the specified limit in the Schedule of Benefits.
While travel insurance provides coverage for many expenses, there are limitations. Not all costs, such as payments for certain cruises, tours, or airline tickets, are refundable. It’s essential to consult with your travel agent to understand which payments fall under non-refundable categories, as policies can vary.
Travel insurance can cover various emergencies, including but not limited to:
However, coverage specifics can vary depending on the policy. Always refer to your chosen policy’s terms and conditions.
Whether you’ve lost luggage or need help during a medical emergency abroad, our 24-hour hotline, staffed with multilingual professionals, is available to assist. They can aid with passport replacements, legal referrals, and guide you through hospital admission costs based on your insurance policy.
If you’re booking insurance for another individual, ensure you have essential details like name, date of birth, passport number, email address, phone number, and country of residence handy
To change insurance coverage dates before the start date, please send an email to insurance@venvago.com.
You can reach out to us at support@venvago.com for any queries.
Our provided insurance covers all Schengen countries, including San Marino, Andorra, Monaco, and Vatican City.
Please allow up to 15 business days for claim review after submitting all necessary forms and documentation.
If you haven’t received your documents, check your spam box first. If not found, contact us at insurance@venvago.com or print a copy from your personal space on the client site.
The insurance certificate displays only the name of the person covered by the insurance policy, not the person paying the premium.
Contact us via email at insurance@venvago.com before the coverage starts to request changes to the information shown on your documents
Certainly, paying for someone else is a standard procedure.
If your payment encounters issues, several factors may be at play. Ensure all information is correctly filled out, verify sufficient funds, and consider any security layers your bank may have.
There are no extra costs beyond what is indicated on our website.
Yes, we accept Visa and MasterCard from any country, along with PayPal and Stripe.
No additional financial information is required. Our Payment Provider ensures the security of your payment.
After purchase, you’ll instantly receive a payment confirmation email with your provided details.
The need for a Schengen visa depends on an individual’s nationality.
The Schengen Agreement, endorsed by 27 nations, establishes a border-free zone, eliminating the need for passport checks between member countries. This facilitates seamless travel, enabling individuals to fully immerse themselves in their European explorations without interruptions.
Refer to the Schengen countries page for the complete list.
Our provided insurance policy is typically non-refundable. Exceptions may apply in case of errors in the original form submission.
To assist you with the right travel insurance options, kindly provide the necessary details:
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